Design

1 files changed, 40 insertions, 1 deletions

diff --git a/README.md b/README.md
index ce1811d..e5241f3 100644
--- a/README.md
+++ b/README.md
@@ -1,2 +1,41 @@
 # arfnet2-cst
-ARFNET2 Customer, Service manager and Ticketing system
+ARFNET2 Client, Service manager and Ticketing system
+
+```
+User types:
+    Admin:      user, service and ticket management
+    Helpdesk:   read, answer and close tickets only
+    Client:     order services and open tickets
+
+Report problems with CST or such as password changes to admin@arf20.com
+
+FILES:
+    register.php -> login.php
+        registers client to db
+        send email with verification link
+    login.php -> { client.php, helpdesk.php, admin.php }
+        checks creds against db and starts session
+        checks user type for location
+    logout.php -> login.php
+        stops session
+
+    client.php -> { order.php, openticket.php }
+        shows ordered services and opened tickets
+    helpdesk.php
+        view and close tickets
+    admin.php
+        manage users, services and tickets
+
+SQL:
+Database: arfnet2
+Tables:
+    users       User logins
+        id autoincrement, username, password (hash), email, email verification code, user type { client, helpdesk, admin }, register date
+    services    Available services and management notes etc
+        id autoincrement, name, type, billing, description
+    orders
+        id autoincrement, service id, instance name, client id, comments
+    tickets     List of tickets
+        id autoincrement, client id, title, body, status { open, closed, nofix }
+
+```