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| -rw-r--r-- | README.md | 41 |
1 files changed, 40 insertions, 1 deletions
@@ -1,2 +1,41 @@ # arfnet2-cst -ARFNET2 Customer, Service manager and Ticketing system +ARFNET2 Client, Service manager and Ticketing system + +``` +User types: + Admin: user, service and ticket management + Helpdesk: read, answer and close tickets only + Client: order services and open tickets + +Report problems with CST or such as password changes to admin@arf20.com + +FILES: + register.php -> login.php + registers client to db + send email with verification link + login.php -> { client.php, helpdesk.php, admin.php } + checks creds against db and starts session + checks user type for location + logout.php -> login.php + stops session + + client.php -> { order.php, openticket.php } + shows ordered services and opened tickets + helpdesk.php + view and close tickets + admin.php + manage users, services and tickets + +SQL: +Database: arfnet2 +Tables: + users User logins + id autoincrement, username, password (hash), email, email verification code, user type { client, helpdesk, admin }, register date + services Available services and management notes etc + id autoincrement, name, type, billing, description + orders + id autoincrement, service id, instance name, client id, comments + tickets List of tickets + id autoincrement, client id, title, body, status { open, closed, nofix } + +``` |