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<?php
session_start();
if(!isset($_SESSION["loggedin"]) || $_SESSION["loggedin"] !== true){
header("location: /login.php");
exit;
}
$clientid = $_SESSION["id"];
$username = $_SESSION["username"];
$type = $_SESSION["type"];
require_once "config.php";
// Get orders
$sql = "SELECT id, name, service FROM orders WHERE client = ?";
$stmt = mysqli_prepare($link, $sql);
mysqli_stmt_bind_param($stmt, "s", $param_client);
$param_client = $clientid;
mysqli_stmt_execute($stmt);
$result = mysqli_stmt_get_result($stmt);
$orders = $result->fetch_all(MYSQLI_ASSOC);
// Get services
$sql = "SELECT id, name, type, billing, description FROM services";
$stmt = mysqli_prepare($link, $sql);
mysqli_stmt_execute($stmt);
$result = mysqli_stmt_get_result($stmt);
$services = $result->fetch_all(MYSQLI_ASSOC);
// Get users
$sql = "SELECT id, username, type, email FROM users";
$stmt = mysqli_prepare($link, $sql);
mysqli_stmt_execute($stmt);
$result = mysqli_stmt_get_result($stmt);
$users = $result->fetch_all(MYSQLI_ASSOC);
// POST actions
if ($_SERVER["REQUEST_METHOD"] == "POST") {
// add entry
$sql = "INSERT INTO tickets (`order`, subject, body, status, asignee) VALUES (?, ?, ?, ?, ?)";
$stmt = mysqli_prepare($link, $sql);
mysqli_stmt_bind_param($stmt, "sssss", $param_order, $param_subject, $param_body, $param_status, $param_asignee);
$param_order = $_POST["order"];
$param_subject = $_POST["subject"];
$param_body = $_POST["body"];
$param_status = "open";
// choose asignee automatically
$helpdesk = array_filter($users, function ($t) { return $t["type"] == "helpdesk"; });
$admins = array_filter($users, function ($t) { return $t["type"] == "admin"; });
$asignee = null;
if (!empty($helpdesk))
$asignee = $helpdesk[array_rand($helpdesk)];
else
$asignee = $admins[array_rand($admins)];
$param_asignee = $asignee["id"];
if (!mysqli_stmt_execute($stmt) || (mysqli_stmt_affected_rows($stmt) != 1)) {
echo "SQL error.";
} else {
// send ticket notification
// get id
// Get users
$sql = "SELECT id FROM tickets ORDER BY id DESC LIMIT 0, 1";
$stmt = mysqli_prepare($link, $sql);
mysqli_stmt_execute($stmt);
$result = mysqli_stmt_get_result($stmt);
$id = $result->fetch_all(MYSQLI_ASSOC);
$lines = explode("\n", $_POST["body"]);
$body = "";
foreach ($lines as $line) $body .= ">".$line;
$mailer->addAddress($asignee["email"]);
$mailer->addReplyTo(getuserbyid($clientid)["email"]);
$mailer->Subject = "[Ticket ID: ".$id[0]["id"]."] ".$_POST["subject"];
$mailer->Body = "Helpdesk,\n\nUser $username opened new ticket for ".getorderbyid($_POST["order"])["name"]." (".getservicebyid(getorderbyid($_POST["order"])["service"])["name"]."):\n"
.$body
."\n\n--\nARFNET Client, Service, Ticket and Invoice Management System\nhttps://arf20.com";
if (!$mailer->send()) {
echo 'Mailer Error [ask arf20]: ' . $mailer->ErrorInfo;
} else header("location: ".$_SERVER['SCRIPT_NAME']);
}
}
function getservicebyid($id) {
global $services;
foreach ($services as $service) {
if ($service["id"] == $id) {
return $service;
}
}
}
function getuserbyid($id) {
global $users;
foreach ($users as $user) {
if ($user["id"] == $id) {
return $user;
}
}
}
function getorderbyid($id) {
global $orders;
foreach ($orders as $order) {
if ($order["id"] == $id) {
return $order;
}
}
}
?>
<!doctype html>
<html>
<head>
<meta charset="UTF-8">
<link rel="stylesheet" type="text/css" href="/style.css">
<title>ARFNET CSTIMS</title>
</head>
<body>
<header><a href="https://arf20.com/">
<img src="arfnet_logo.png" width="64"><span class="title"><strong>ARFNET</strong></span>
</a></header>
<hr>
<main>
<div class="row">
<div class="col8">
<h2>ARFNET Client Service Ticket and Invoice Management System</h2>
<h3><?php echo strtoupper($type[0]).substr($type, 1); ?> panel</h3>
<div class="form">
<h3>Open ticket</h3>
<form action="<?php echo $_SERVER['SCRIPT_NAME']; ?>" method="post">
<label><b>Service</b></label><br>
<select name="order">
<?php
foreach ($orders as $order) {
echo "<option value=\"".$order["id"]."\">".$order["name"]." (".getservicebyid($order["service"])["name"].")</option>\n";
}
?>
</select><br>
<br><label><b>Subject</b></label><br>
<input type="text" name="subject"><br>
<br><label><b>Body</b></label><br>
<textarea name="body" rows="10" cols="80"></textarea><br>
<br><input type="submit" value="Open ticket">
</form>
</div>
</div>
<div class="col2">
<h3>Logged as <?php echo $username; ?></h3>
<h3><a href="/logout.php">Logout</h2>
<h3><a href="/client.php">Back to dashboard</h2>
</div>
</div>
</main>
</body>
</html>
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