ARFNET CSTIMS

fetch_all(MYSQLI_ASSOC); // Get services $sql = "SELECT id, name, type, billing, description FROM services"; $stmt = mysqli_prepare($link, $sql); mysqli_stmt_execute($stmt); $result = mysqli_stmt_get_result($stmt); $services = $result->fetch_all(MYSQLI_ASSOC); // Get orders $sql = "SELECT id, service, name, client, date, billing, status, comments FROM orders"; $stmt = mysqli_prepare($link, $sql); mysqli_stmt_execute($stmt); $result = mysqli_stmt_get_result($stmt); $orders = $result->fetch_all(MYSQLI_ASSOC); // Get tickets $sql = "SELECT id, `order`, subject, body, date, status, closecomment, asignee FROM tickets"; $stmt = mysqli_prepare($link, $sql); mysqli_stmt_execute($stmt); $result = mysqli_stmt_get_result($stmt); $tickets = $result->fetch_all(MYSQLI_ASSOC); // GET actions // delete entry if (isset($_GET["del"])) { $sql = "DELETE FROM tickets WHERE id = ?"; $stmt = mysqli_prepare($link, $sql); mysqli_stmt_bind_param($stmt, "s", $param_id); $param_id = $_GET["del"]; if (!mysqli_stmt_execute($stmt) || mysqli_stmt_affected_rows($stmt) != 1) { echo "SQL error."; } else header("location: ".$_SERVER['SCRIPT_NAME']); } // POST actions if ($_SERVER["REQUEST_METHOD"] == "POST") { // add entry if (isset($_POST["add"])) { $sql = "INSERT INTO tickets (`order`, subject, body, status, closecomment, asignee) VALUES (?, ?, ?, ?, ?, ?)"; $stmt = mysqli_prepare($link, $sql); mysqli_stmt_bind_param($stmt, "ssssss", $param_order, $param_subject, $param_body, $param_status, $param_closecomment, $param_asignee); $param_order = $_POST["order"]; $param_subject = $_POST["subject"]; $param_body = $_POST["body"]; $param_status = $_POST["status"]; $param_closecomment = $_POST["closecomment"]; $param_asignee = $_POST["asignee"]; if (!mysqli_stmt_execute($stmt) || (mysqli_stmt_affected_rows($stmt) != 1)) { echo "SQL error."; } else header("location: ".$_SERVER['SCRIPT_NAME']); } // edit entry if (isset($_POST["save"])) { $sql = "UPDATE tickets SET status = ?, closecomment = ?, asignee = ? WHERE id = ?"; $stmt = mysqli_prepare($link, $sql); mysqli_stmt_bind_param($stmt, "ssss", $param_status, $param_closecomment, $param_asignee, $param_id); $param_status = $_POST["status"]; $param_closecomment = $_POST["closecomment"]; $param_asignee = $_POST["asignee"]; $param_id = $_POST["id"]; if (!mysqli_stmt_execute($stmt) || (mysqli_stmt_affected_rows($stmt) != 1)) { echo "SQL error."; } else header("location: ".$_SERVER['SCRIPT_NAME']); } } function getticketbyid($id) { global $tickets; foreach ($tickets as $ticket) { if ($ticket["id"] == $id) { return $ticket; } } } function getorderbyid($id) { global $orders; foreach ($orders as $order) { if ($order["id"] == $id) { return $order; } } } function getservicebyid($id) { global $services; foreach ($services as $service) { if ($service["id"] == $id) { return $service; } } } function getuserbyid($id) { global $users; foreach ($users as $user) { if ($user["id"] == $id) { return $user; } } } ?> ARFNET CSTIMS

ARFNET Client Service Ticket and Invoice Management System

panel

Tickets

".$user["username"].""; echo "

Edit ticket ".$ticket["id"]."

\n" ."Instance
".getorderbyid($ticket["order"])["name"]."
\n" ."Service
".getservicebyid(getorderbyid($ticket["order"])["service"])["name"]."
\n" ."Client
".getuserbyid(getorderbyid($ticket["order"])["client"])["username"]."
\n" ."Subject
".$ticket["subject"]."
\n" ."Body

".$ticket["body"]."

\n" ."Status

\n" ."Close comment

\n" ."Asignee

\n" ."\n" ."
cancel" ."

"; } if (isset($_GET["add"])) { $order_options = $asignee_options = ""; foreach ($orders as $order) $order_options .= ""; foreach ($users as $user) if ($user["type"] == "admin" || $user["type"] == "helpdesk") $asignee_options .= ""; echo "

Add ticket

"; } ?> add " ."" ."" ."" ."" ."" ."" ."" ."" ."" ."\n"; } ?>

id	order	service	client	subject	body	date	status	close comment	asignee	action
".$ticket["id"]."	".$order["name"]."	".getservicebyid($order["service"])["name"]."	".getuserbyid(getorderbyid($ticket["order"])["client"])["username"]."	".$ticket["subject"]."	".$ticket["body"]."	".$ticket["date"]."	".$ticket["status"]."	".$ticket["closecomment"]."	".getuserbyid($ticket["asignee"])["username"]."	del edit

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