From 795940c0f278b7e2ff4ff7b0e328dca480662a1c Mon Sep 17 00:00:00 2001
From: arf20 <aruizfernandez05@gmail.com>
Date: Wed, 20 Mar 2024 17:31:54 +0100
Subject: Add ticket and ticket management

---
 managetickets.php | 213 ++++++++++++++++++++++++++++++++++++++++++++++++++++++
 1 file changed, 213 insertions(+)
 create mode 100644 managetickets.php

(limited to 'managetickets.php')

diff --git a/managetickets.php b/managetickets.php
new file mode 100644
index 0000000..02c2871
--- /dev/null
+++ b/managetickets.php
@@ -0,0 +1,213 @@
+<?php
+
+session_start();
+
+if(!isset($_SESSION["loggedin"]) || $_SESSION["loggedin"] !== true){
+    header("location: /login.php");
+    exit;
+}
+
+$username = $_SESSION["username"];
+$type = $_SESSION["type"];
+
+if ($type != "admin") die("Permission denied.");
+
+require_once "config.php";
+
+// Get users
+$sql = "SELECT id, username, type FROM users";
+$stmt = mysqli_prepare($link, $sql);
+mysqli_stmt_execute($stmt);
+$result = mysqli_stmt_get_result($stmt);
+$users = $result->fetch_all(MYSQLI_ASSOC);
+
+// Get services
+$sql = "SELECT id, name, type, billing, description FROM services";
+$stmt = mysqli_prepare($link, $sql);
+mysqli_stmt_execute($stmt);
+$result = mysqli_stmt_get_result($stmt);
+$services = $result->fetch_all(MYSQLI_ASSOC);
+
+// Get orders
+$sql = "SELECT id, service, name, client, date, billing, status, comments FROM orders";
+$stmt = mysqli_prepare($link, $sql);
+mysqli_stmt_execute($stmt);
+$result = mysqli_stmt_get_result($stmt);
+$orders = $result->fetch_all(MYSQLI_ASSOC);
+
+// Get tickets
+$sql = "SELECT id, `order`, subject, body, date, status, asignee FROM tickets";
+$stmt = mysqli_prepare($link, $sql);
+mysqli_stmt_execute($stmt);
+$result = mysqli_stmt_get_result($stmt);
+$tickets = $result->fetch_all(MYSQLI_ASSOC);
+
+// GET actions
+//   delete entry
+if (isset($_GET["del"])) {
+    $sql = "DELETE FROM tickets WHERE id = ?";
+    $stmt = mysqli_prepare($link, $sql);
+    mysqli_stmt_bind_param($stmt, "s", $param_id);
+    $param_id = $_GET["del"];
+    if (!mysqli_stmt_execute($stmt) || mysqli_stmt_affected_rows($stmt) != 1) {
+        echo "SQL error.";
+    } else header("location: ".$_SERVER['SCRIPT_NAME']);
+}
+
+// POST actions
+if ($_SERVER["REQUEST_METHOD"] == "POST") {
+    // add entry
+    if (isset($_POST["add"])) {
+        $sql = "INSERT INTO tickets (`order`, subject, body, status, asignee) VALUES (?, ?, ?, ?, ?)";
+        $stmt = mysqli_prepare($link, $sql);
+        mysqli_stmt_bind_param($stmt, "sssss", $param_order, $param_subject, $param_body, $param_status, $param_asignee);
+        $param_order = $_POST["order"];
+        $param_subject = $_POST["subject"];
+        $param_body = $_POST["body"];
+        $param_status = $_POST["status"];
+        $param_asignee = $_POST["asignee"];
+
+        if (!mysqli_stmt_execute($stmt) || (mysqli_stmt_affected_rows($stmt) != 1)) {
+            echo "SQL error.";
+        } else header("location: ".$_SERVER['SCRIPT_NAME']);
+    }
+
+    // edit entry
+    if (isset($_POST["save"])) {
+        $sql = "UPDATE tickets SET status = ?, asignee = ? WHERE id = ?";
+        $stmt = mysqli_prepare($link, $sql);
+        mysqli_stmt_bind_param($stmt, "sss", $param_status, $param_asignee, $param_id);
+        $param_status = $_POST["status"];
+        $param_asignee = $_POST["asignee"];
+        $param_id = $_POST["id"];
+
+        if (!mysqli_stmt_execute($stmt) || (mysqli_stmt_affected_rows($stmt) != 1)) {
+            echo "SQL error.";
+        } else header("location: ".$_SERVER['SCRIPT_NAME']);
+    }
+}
+
+function getticketbyid($id) {
+    global $tickets;
+    foreach ($tickets as $ticket) {
+        if ($ticket["id"] == $id) {
+            return $ticket;
+        }
+    }
+}
+
+function getorderbyid($id) {
+    global $orders;
+    foreach ($orders as $order) {
+        if ($order["id"] == $id) {
+            return $order;
+        }
+    }
+}
+
+function getservicebyid($id) {
+    global $services;
+    foreach ($services as $service) {
+        if ($service["id"] == $id) {
+            return $service;
+        }
+    }
+}
+
+function getuserbyid($id) {
+    global $users;
+    foreach ($users as $user) {
+        if ($user["id"] == $id) {
+            return $user;
+        }
+    }
+}
+
+?>
+
+<!doctype html>
+<html>
+    <head>
+        <meta charset="UTF-8">
+        <link rel="stylesheet" type="text/css" href="/style.css">
+        <title>ARFNET CSTIMS</title>
+    </head>
+    <body>
+        <header><a href="https://arf20.com/">
+            <img src="arfnet_logo.png" width="64"><span class="title"><strong>ARFNET</strong></span>
+        </a></header>
+        <hr>
+        <main>
+            <div class="row">
+                <div class="col8">
+                    <h2 class="center">ARFNET Client Service Ticket and Invoice Management System</h2>
+                    <h3><?php echo strtoupper($type[0]).substr($type, 1); ?> panel</h3>
+                    <h3>Tickets</h3>
+                    <?php
+                    if (isset($_GET["edit"])) {
+                        $ticket = getticketbyid($_GET["edit"]);
+                        $asignee_options = "";
+                        foreach ($users as $user)
+                            if ($user["type"] == "admin" || $user["type"] == "helpdesk")
+                                $asignee_options .= "<option value=\"".$user["id"]."\" ".($ticket["asignee"] == $user["id"] ? "selected" : "").">".$user["username"]."</option>";
+                        echo "<div class=\"form\"><h3>Edit ticket ".$ticket["id"]."</h3><form action=\"".$_SERVER['SCRIPT_NAME']."\" method=\"post\">\n"
+                            ."<label>Instance</label><br><label>".getorderbyid($ticket["order"])["name"]."</label><br>\n"
+                            ."<label>Service</label><br><label>".getservicebyid(getorderbyid($ticket["order"])["service"])["name"]."</label><br>\n"
+                            ."<label>Client</label><br><label>".getuserbyid(getorderbyid($ticket["order"])["client"])["username"]."</label><br>\n"
+                            ."<label>Subject</label><br><label>".$ticket["subject"]."</label><br>\n"
+                            ."<label>Body</label><br><pre>".$ticket["body"]."</pre><br>\n"
+                            ."<label>Status</label><br><select name=\"status\"><option value=\"open\" ".($ticket["status"] == "open" ? "selected" : "").">open</option><option value=\"closed\" ".($order["status"] == "closed" ? "selected" : "").">closed</option></select><br>\n"
+                            ."<label>Asignee</label><br><select name=\"asignee\">$asignee_options</select><br>\n"
+                            ."<input type=\"hidden\" name=\"id\" value=\"".$ticket["id"]."\">"
+                            ."<br><input type=\"submit\" name=\"save\" value=\"Save\"><a href=\"".$_SERVER['SCRIPT_NAME']."\">cancel</a>"
+                            ."</form></div>";
+                    }
+
+                    if (isset($_GET["add"])) {
+                        $order_options = $asignee_options = "";
+                        foreach ($orders as $order)
+                            $order_options .= "<option value=\"".$order["id"]."\">".$order["name"]." (".getservicebyid($order["service"])["name"].")</option>";
+                        foreach ($users as $user)
+                            if ($user["type"] == "admin" || $user["type"] == "helpdesk")
+                                $asignee_options .= "<option value=\"".$user["id"]."\">".$user["username"]."</option>";
+                        echo "<div class=\"form\"><h3>Add ticket</h3><form action=\"".$_SERVER["SCRIPT_NAME"]."\" method=\"post\">\n"
+                            ."<label>Order</label><br><select name=\"order\">".$order_options."</select><br>"
+                            ."<label>Subject</label><br><input type=\"text\" name=\"subject\"><br>\n"
+                            ."<label>Body</label><br><textarea name=\"body\" rows=\"10\" cols=\"80\"></textarea><br>\n"
+                            ."<label>Status</label><br><select name=\"status\"><option value=\"open\">open</option><option value=\"closed\">closed</option></select><br>\n"
+                            ."<label>Asignee</label><br><select name=\"asignee\">$asignee_options</select><br>\n"
+                            ."<br><input type=\"submit\" name=\"add\" value=\"Add\"><a href=\"".$_SERVER["SCRIPT_NAME"]."\">cancel</a>"
+                            ."</form></div>";
+                    }
+                    ?>
+
+                    <a href="?add">add</a>
+                    <table>
+                        <tr><th>id</th><th>order</th><th>service</th><th>client</th><th>subject</th><th>body</th><th>status</th><th>asignee</th><th>action</th></tr>
+                        <?php
+                        foreach ($tickets as $ticket) {
+                            $order = getorderbyid($ticket["order"]);
+                            echo "<tr><td>".$ticket["id"]."</td>"
+                            ."<td>".$order["name"]."</td>"
+                            ."<td>".getservicebyid($order["service"])["name"]."</td>"
+                            ."<td>".getuserbyid(getorderbyid($ticket["order"])["client"])["username"]."</td>"
+                            ."<td>".$ticket["subject"]."</td>"
+                            ."<td><pre>".$ticket["body"]."</pre></td>"
+                            ."<td>".$ticket["status"]."</td>"
+                            ."<td>".getuserbyid($ticket["asignee"])["username"]."</td>"
+                            ."<td><a href=\"?del=".$ticket["id"]."\">del</a> <a href=\"?edit=".$ticket["id"]."\">edit</a></td></tr>\n";
+                        }
+                        ?>
+                    </table>
+                        
+                </div>
+                <div class="col2">
+                    <h3>Logged as <?php echo $username; ?></h3>
+                    <h3><a href="/logout.php">Logout</h2>
+                    <h3><a href="/admin.php">Back to admin panel</h2>
+                </div>
+            </div>
+        </main>
+    </body>
+</html>
+
-- 
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